Granny Nannies FAQ
Welcome to the Granny Nannies FAQ’s page. Learn everything you need to know about our services. For more information, please feel free to contact us.
How much do homecare services cost?
At Granny Nannies, our goal is to offer quality home care at an affordable price. Our rate is $17.99/hour.
Is there a minimum number of hours for Granny Nannies services?
To provide home care services for you or your loved one, we do require a schedule of at least 6 hours per visit and 30 hours per week.
What if I need to speak to someone in the office after business hours?
Someone from our office staff is available 24 hours a day, 7 days a week, 365 days a year. When the office is closed, there is an on-call supervisor available to help you. However, we do need 24-48 hours of notice to start new services.
What payments do you accept?
Your payment options include:
All clients are ultimately responsible for the reimbursement of home care services whether or not there is reimbursement from other sources. A monthly invoice that details all services is sent electronically or by mail to the responsible payor.
Our agency is a small organization, dependent on the faithfulness of bill payors. We will work with attorneys, trustees, guardians, etc. to ensure client accounts are kept accurate and manageable.
Long-Term Care Insurance
Many Long-Term Care Insurance policies will cover home care services. We will provide you with all the documents and care notes needed for submission to your insurance company for reimbursement of services.
Is Medicare or Medicaid funding available for these services?
Today, Medicare does not cover non-medical home care services. The exception to this is when a patient is eligible for Home Health Care (skilled nursing), continues to meet those criteria, and the home care services are provided by the Medicare certified Home Health Agency; there is a limit to how much home care will be covered.
Granny Nannies does not accept Medicaid. Medicaid offers some coverage to eligible Medicaid recipients. In this case, the agency used must be a certified Medicaid provider.
For more information, visit https://www.cms.gov/
Do I have to sign a contract locking me into services?
Granny Nannies is here to meet your needs, and as your needs change, so will the services you receive. Our state-required service agreement reflects this and adapts to meet changing needs. Our service agreement states that either party can cancel services at any time and for any reason, meaning you are not locked into services for any length of time.
Do you take a deposit from me at the start of services?
No. We do not take any deposits or upfront fees. All services are billed in arrears.
Is there any additional cost to me?
No. Every agreement is clear and transparent; there are no hidden fees. The most typical additional cost you may incur is mileage when you ask your caregiver to run errands in their personal vehicle.
Can you care for someone in a facility (hospital, nursing home, etc.)?
Yes. We provide care services to everyone wherever they call home.
What if a family member needs to be put in a care facility while receiving Granny Nannies’ home care services?
We transition with you. We work with you and the facility to continue providing the services you request.
How long will it take to get a caregiver?
Based on your needs and requests, we can usually provide a caregiver within 24-48 business hours.
How do you select caregivers?
Allowing a stranger into your home to care for your loved one can be daunting. That is why our recruiting and hiring process is extremely rigorous. We aim to hire the top 20% of caregivers in the health care industry.
All caregivers are fully vetted and legal to work in the United States. In addition, we perform extensive reference and national criminal background checks, as well as a pre-employment drug screening and a face-to-face interview. This has enabled us to achieve the highest standard of quality within the home health care market.
When interviewing a prospective candidate, we always consider the question, “Would I hire this person to care for my own grandparent?” If we can answer yes with absolute confidence, the candidate will be invited to join the Granny Nannies team. Like any working professional, caregivers are attracted to organizations that have trust, compassion, and stability.
After setting up services, we match your specific needs and requests to the skills, background, and personality of each caregiver to find the ideal companion. We will not refer a caregiver into your home that we would not welcome into our own home.
Will I have a choice in selecting the caregiver?
When setting up services, we will find out what unique skills and personality are desired in a caregiver. Feedback from satisfied clients usually indicates that a personality match is the #1 factor in a caregiver match, so we highly encourage client input. We will then make a referral based on our experience and your input.
Will I always receive care from the same caregiver?
Although it is not always possible, we believe the best practice is to have continuity of care so both clients and caregivers form a bond of companionship and trust. If you require extensive or 24-hour care, it is only practical to have more than one caregiver assigned on a shift basis. Clients should expect to see the same team of caregivers on a regular basis.
If there is an emergency and I am taken to the hospital, should I bring my caregiver?
It is your choice, but we recommend that your caregiver go with you, so he/she can help facilitate the transition from home to hospital. Your caregiver will communicate any hospitalization to their client care coordinator.
If I am hospitalized, can my caregiver stay with me?
Yes. You may use your caregiver in the hospital to act as a patient advocate. This also helps to ensure your comfort and that you are receiving the highest level of attention.
Can I ask my caregiver to go to the store for me?
Yes, your caregiver can assist you in running errands such as shopping for personal supplies.
Can my caregiver come with me to my appointments?
Yes. Your caregiver can certainly escort you to and from and personal or medical appointments and can accompany you on other errands. You are responsible for covering all travel related expenses on behalf of your caregiver.
Do I have to provide meals for my caregiver?
You are not required to provide your caregiver with meals.
Is my caregiver required to wear scrubs during their shift?
The standard at Granny Nannies is that all healthcare professionals wear scrubs in the field. If you strongly prefer he/she wear civilian clothing during their shift, please notify your client care coordinator, in advance.
What if I am not happy with the caregiver Granny Nannies sends me?
If you are not happy with your caregiver, call the office at 386-254-0505 during regular business hours and a member of our staff will discuss this further with you. If a resolution or remediation cannot be achieved, we will work to replace him/her and find a caregiver that better fits your needs as soon as possible.
How should I prepare for home care services with Granny Nannies?
Make a list of what tasks are expected, in addition to those that are detailed in the plan of care created by your care coordinator (e.g. general/light housekeeping, cooking)
Consider if the duties you are requesting can be completed in the allotted time you are scheduling
Names and contact numbers of people you want to be contacted in the event of an emergency
Who has an extra set of house keys?
How will the caregiver enter the home upon arrival of their shift?
Is a Power of Attorney assigned in the event the client is unable to pay bills?
Is there a DNR in place? If so, is it posted on the refrigerator or above the bed for the paramedics to see in the event of an emergency?
Create a contact list of the doctors you currently visit & your pharmacy
Consider identifying the appropriate location for your caregiver and their belongings; if you are receiving care for long duration shifts
Where will you evacuate in the event of a natural disaster?